Our Privacy Policy

Last Updated: 1st November 2025

This Privacy Policy explains how Country Village Inns Ltd (“we”, “our”, or “us”) collects, uses, and protects the personal information of guests who book accommodation with us, either directly through our websites or via third-party booking platforms (Online Travel Agents – “OTAs”).

By making a booking or using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Country Village Inns Ltd operates a number of hotel and inn properties under the Country Village Inns brand.
Our head office can be contacted at:
Email: info@countryvillageinns.co.uk
Attention: Managing Director, Mathew Cooper | Operations Director, Kyle McGregor

2. Information We Collect

When you make a booking or contact us, we may collect the following information:

• Full name
• Email address
• Telephone number
• Payment details (such as credit/debit card information)
• Booking details (dates, room type, preferences)
• Any special requests or notes you choose to provide

We may also collect limited technical data through our websites (such as cookies and analytics) to improve our services and website performance.

3. How We Use Your Information

We use the personal information you provide to:

• Process and manage your booking
• Communicate with you about your stay or enquiry
• Handle payments and refunds securely
• Comply with legal and regulatory requirements
• Improve our guest services and website experience

If you opt in to receive marketing communications, we may also use your contact details to send newsletters, offers, or updates about our properties. You can opt out of these communications at any time.

4. Sharing of Information

We do not share or sell your personal data to third parties for marketing purposes.
Your information is used only within Country Village Inns Ltd for operational and administrative purposes.

We may use trusted service providers (for example, payment processors or booking system providers) to help us operate our business. These providers are required to protect your information and use it only for the purposes we specify.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
Payment data is processed securely in compliance with applicable data protection and payment industry standards.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements.

7. Your Rights

Depending on where you are located, you may have rights to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications

If you wish to exercise any of these rights, please contact us at info@countryvillageinns.co.uk.

8. Cookies and Website Analytics

Our websites may use cookies or similar technologies to enhance your browsing experience and collect anonymous usage data.
You can manage or disable cookies in your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last Updated” date shown at the top.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Managing Director – Mathew Cooper
Email: info@countryvillageinns.co.uk
Company: Country Village Inns Ltd